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  • what forms of payment do you accept?

    We currently accept Visa, Mastercard, American Express, Apple Pay and PayPal. We do not accept Discover.


  • when will my credit card be charged?

    Your credit card will be charged when your order is shipped.


  • is it safe for me to use my credit card on your site?

    KIND has taken security measures in order to safeguard against the loss, misuse and alteration of information under our control. When making purchases through our secure server, you are protected by Transaction Layer Security (“TLS”) technology, used by most browsers, including Internet Explorer, Edge, Firefox, Safari and Google Chrome. This technology allows us to utilize advanced encryption in order to protect the information transmitted between your computer and our server. Any personal information you enter on our website, including your name and credit card information, is securely dispatched over the Internet.


  • what is your refund/return policy?

    Due to the nature of the product, we are unable to accept product returns. If you would like to submit a claim due to damaged or defective product, please contact our team at customerservice@kindsnacks.com immediately upon receipt of your order. Please reach out to our team within 15 days of your receipt of the product.


  • what’s the shelf life for product sold at kindsnacks.com?

    When purchasing directly from kindsnacks.com, you’ll receive product with a best by date is at least 4 months from the date of purchase.


  • where can I find KIND® products?

    KIND is sold at retailers nationwide, and you can shop 24/7 at kindsnacks.com!


  • where can I find KIND® products internationally?

    In addition to the U.S., KIND® bars are sold in more than 30 countries worldwide, including the U.K., Canada, Mexico, Australia, China, Japan, Russia, France and Germany.


  • why doesn't my store carry my favorite flavor?

    If your store doesn’t carry your favorite flavor, we recommend that you request it through the store manager. Please also feel free to provide us with the store and location, so that we might forward this on to our sales team for further investigation. And remember, you can always order from kindsnacks.com!


  • KIND Bark, KIND Frozen, and KIND Nut Butter Bars look delicious! I see they aren’t available on kindsnacks.com - where can I find them?

    Look for these items at your grocery store! KIND Bark is typically shelved with other premium dark chocolate, KIND Frozen can be found in the freezer aisle and KIND Nut Butter Bars are in the refrigerated aisle.


Need more information?

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The UPC Code is found underneath the bar code on each package
The batch code is a series of letters and numbers beginning with “BK”, “TC”, “BN” or “HF”. These are ink-stamped on the package and located beneath the best by date. Example: TC17020B3
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